The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help the customers solve their difficulties without sounding hesitant or unsure of themselves
Which of the following determinants of service quality are they being asked to demonstrate?
A) responsiveness
B) assurance
C) empathy
D) reliability
E) tangibility
B
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Alexander requires all applicants for jobs on the loading dock to demonstrate their proficiency in using tools such as the hand truck. Alexander is giving his applicants a(n) ______ test.
A. cognitive ability B. physical skills C. personality and interest D. drug
Drew, an officer of Energy Resources Inc, uses special software to help identify employees who might commit embezzlement. One reason for Drew's use of this software may be to avoid liability for
a. embezzlement. b. negligence. c. violation of the business judgment rule. d. violation of the duty of loyalty.
The real risk-free rate of interest is expected to remain constant at 3% for the foreseeable future. However, inflation is expected to increase steadily over the next 30 years, so the Treasury yield curve has an upward slope. Assume that the pure expectations theory holds. You are also considering two corporate bonds, one with a 5-year maturity and one with a 10-year maturity. Both have the same default and liquidity risks. Given these assumptions, which of these statements is CORRECT?
A. Since the pure expectations theory holds, the 10-year corporate bond must have the same yield as the 5-year corporate bond. B. Since the pure expectations theory holds, all 5-year Treasury bonds must have higher yields than all 10-year Treasury bonds. C. Since the pure expectations theory holds, all 10-year corporate bonds must have the same yield as 10-year Treasury bonds. D. The 10-year Treasury bond must have a higher yield than the 5-year corporate bond. E. The 10-year corporate bond must have a higher yield than the 5-year corporate bond.
Interpersonal skill is the ability to work well with a diversity of people.
Answer the following statement true (T) or false (F)