What is the difference between using a direct or an indirect approach to bad news?
A) The use of a buffer statement
B) The order of the bad news and explanations
C) The level of detail
D) The discussion of alternatives
E) The close of the message
Answer: B
Explanation: B) The only difference between the two organizations is the relative order of the bad news and the explanation. Either organization may make use of a buffer—an introductory sentence or paragraph that softens the bad news.
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What will be an ideal response?
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