Producing speech involves five distinct phases. Which phase is involved when the sound produced by our vibrating vocal cords is amplified and modified as it passes through the cavities of our throat, mouth, and nose?
a. intonation
b. exhalation
c. phonation
d. resonation
d. resonation
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A goal for every person involved in conflict is to try to remain emotionally calm
Indicate whether the statement is true or false.
A complaint or grievance interview can provide nothing positive for the interviewee, only for the interviewer
Indicate whether the statement is true or false.
Managerial research has indicated that when compared to unsuccessful managers, successful managers spend ________ mediating conflict
A) less time B) more time C) about the same amount of time D) almost no time
Which of the following statements is true about intelligent or educated interviewees?
A. They tend to be more persuasible because of their knowledge levels. B. They are less likely to attend to and comprehend a message position and are unlikely to yield to it. C. They are likely to see through the good guy-bad guy approach used in many situations. D. They lack faculty for seeing implications behind arguments.