The text defines display rules as __________
a) cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting
b) cultural rules that govern when to offer feedback and when not to offer feedback
c) social rules that emerge as people listen actively to others
d) social rules that govern how people should express empathy in private settings
Answer: a
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Hocker and Wilmot’s Conflict Assessment Guide includes all the elements below, except one. Which one is it?
a. Perception of the conflict. b. Nature of the conflict. c. Power. d. Orientation to the conflict.
Questions which reveal nothing of the interviewer's biases, preferences, or expectations are
called A) neutral questions. B) open questions. C) closed questions. D) leading questions.
High status individuals in the workplace often have __________ offices than lowstatus individuals
Indicate whether this statement is true or false.
Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is
a. kinesics. b. personal space. c. territoriality. d. chronemics. e. regulation.