The nurse wants to use active listening techniques to improve nurse-patient relationships. In which way should these techniques influence communication?
1. By acknowledging the nurse's interest in a nonjudgmental attitude
2. By facilitating spontaneous responses and interactive conversation
3. By offering a way to hear, observe, and understand what patients communicate
4. By offering a way to seek information or clarification of the patient's thoughts or ideas
3. By offering a way to hear, observe, and understand what patients communicate
Explanation:
Active listening offers a way to hear, observe, and understand what patients communicate. Seeking clarification, another therapeutic communication technique, offers a way to seek information or clarification of the patient's thoughts or ideas. Showing acceptance, another therapeutic communication technique, acknowledges the nurse's interest in a nonjudgmental attitude. Open-ended questioning, also a therapeutic communication technique, facilitates spontaneous responses and interactive conversation.
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