In making a presentation to a group, all of the following are desirable except:
a. Select content that is relevant to the members’ interests
b. Seek to stand or sit in one place
c. Speak extemporaneously rather than reading the material
d. Seek to draw out participants through asking them questions
B
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Carkhuff's three-stage process of helping consists of _______
A. responding, attending, and personalizing B. attending, responding, and personalizing C. personalizing, attending, and responding D. responding, personalizing, and attending
Six characteristics of Human Service agencies as proposed by Schmolling, Youkeles, and Berger (1993) are cited in the text. Of those below, which is one of these characteristics?
a. A separate identity b. Established purpose and goals c. Subsystems often with different purposes d. Own set of advocates e. All of the above
When discussions about race are __________ handled, the result is often misunderstanding, increased antagonism among participants, and barriers to learning
A) ?poorly B) ?appropriately C) ?accurately D) ?precisely
Today's communications technology means that executives in large agencies:
A. Will finally be able to easily communicate throughout the organization B. Will no longer have to write as much as in the past to get things done C. Face new dilemmas as the technology creates more and more information from a wider variety of sources D. Can expect their working day to shorten by about an hour