Which of the following is NOT a service offered by collection agencies?
a. Provide intercept letters.
b. Provide credit ratings to providers' offices.
c. Trace patient accounts who are "skips.".
d. Obtain funds from bankruptcy accounts.
d
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Which of the following behaviors describes active listening as a therapeutic tool?
a) Repeating everything the client says b) Listening to the client while stretching c) Clarifying what is heard without judging d) Actively debating what the client believes to be true
________ is when you offer new ideas or even unwanted ideas to people in such a manner that they do NOT feel threatened
a. Assertive behavior b. Aggressive behavior c. Inappropriate behavior d. Unacceptable behavior
Diaphoresis is a cold sweat
Indicate whether the statement is true or false
Which of the following is called "laughing gas"?
A) 100% oxygen B) helium C) ether D) nitrous oxide