Van Veenen states that because in ODR people do not meet in person, there are some advantages to the process. Which one is not one of them?
a. It reduces the threat of a face-to-face confrontation.
b. Disputants can read each other’s body language.
c. It reduces the perception of power differences.
d. People may be more likely to advance their issues in the ODR environment.
b. Disputants can read each other’s body language.
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