Customer dissatisfaction resulting from service failure could lead to ______.
a. positive publicity
b. gaining trust of customers
c. negative publicity
d. increased employee commitment
c. negative publicity
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Which is the best statement to include in the body of a cover message?
A) I have completed courses in cost accounting, auditing, and financial statement analysis. B) I have excellent communication, organizational, and teamwork skills. C) The listening, conflict resolution, and communication skills taught in my certificate program will make me immediately effective as one of your customer service reps. D) I am the perfect person to hire for this position.
What is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome?
A. Mutation B. Shopping bot C. Augmented reality D. Fuzzy logic
Which of the following is enforceable without consideration?
a. A new promise to pay a debt barred by the statute of limitations. b. An illusory promise. c. A promise to supply all of the materials a manufacturer will need for the production of a certain item for a specified period of time. d. In the majority of states, a promise by a father to pay someone for rendering emergency services to his injured son before the father had arrived at the accident scene.
Parsa Inc. reported the following results from last year's operations: Sales$14,000,000Variable expenses 9,500,000Contribution margin 4,500,000Fixed expenses 3,800,000Net operating income$ 700,000Average operating assets$7,000,000At the beginning of this year, the company has a $1,100,000 investment opportunity with the following characteristics: Sales$1,980,000 Contribution margin ratio 40% of salesFixed expenses$653,400 If the company pursues the investment opportunity and otherwise performs the same as last year, the combined ROI for the entire company will be closest to:
A. 10.4% B. 1.7% C. 12.0% D. 8.6%