From the following list, select effective techniques for good communication when discussing financials with patients. Place a check in the blank provided.
____a. Practice good manners, with frequent use of “please” and “thank you.”
____b. Maintain a professional demeanor.
____ c. Advise the patient that accounts are assigned to a collection agency
whenever payments are late.
____d. Greet patients and welcome them to the office before discussing
financials.
____ e. Discuss payment arrangements and hardship issues with patients while
others are seated in the waiting room.
____ f. If a patient’s insurance has a low reimbursement rate, or is slow to pay, be
sure to tell the patient in order to encourage them to change health plans.
____g. Use clear and specific language with a friendly tone.
___ h. Remain calm and use tact when dealing with an angry patient.
a. Practice good manners, with frequent use of “please” and “thank you.”
b. Maintain a professional demeanor.
d. Greet patients and welcome them to the office before discussing financials.
g. Use clear and specific language with a friendly tone.
h. Remain calm and use tact when dealing with an angry patient.
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