Michael is facilitating an office issue between Angela and Oscar. Michael strives to find the option that is a win-win for everyone involved. Which principle of negotiation is Michael focusing on?

a. separate the people from the problem
b. focus on interests, not positions
c. invent options for mutual gains
d. insist on using objective criteria


c. invent options for mutual gains

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Mental actions that follow systematic, logical rules are called ______.

a. hypotheticals b. logics c. operations d. sequences

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The back-to-basics movement in the 1970's had a huge impact on education. What was its impact on social studies?

a. It pushed social studies from the curriculum. b. It left social studies out completely, and the focus was back on reading, writing, and mathematics. c. A curriculum was developed that focused on history and geography, which is presently used in most school districts throughout the United States. d. None of the above.

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Answer the following statement(s) true (T) or false (F)

1. Arguing about specific words in order to clarify them is a suggestion to improve listening performance in a group setting. 2. Control and evaluation can be communicated both verbally and nonverbally. 3. Conflict seems to be less common in virtual teams. 4. Raising team EI is an important leadership responsibility, which is accomplished largely through role modeling and establishing norms. 5. Creativity and change are both positive outcomes of substantive conflict. 6. Higher level moral reasoning is a positive outcome of substantive conflict.

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Parents who do not have the time or the interest in becoming involved in center activities must be reassured that they are free to choose not to participate.?

a. True b. False

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