Your communication goals should include ________ if you're sending bad news about transactions
A) modifying the customer's expectations
B) changing your plan for resolving the situation
C) ignoring any damage to the business relationship
D) pinpointing what the customer did wrong
E) refusing to acknowledge the customers concerns
Answer: A
Explanation: A) When you send bad news about transactions, you have three goals: modify the customer's expectations, explain how you plan to fix the problem, and repair whatever damage has been done to the business relationship.
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