A nurse manager asks a nurse to work overtime because of a short-staffing problem. The nurse has made plans to do her Christmas shopping after work and does not want to work overtime. What is the most assertive response by the nurse to her nurse manager?
A. "I'm not working overtime today."
B. "You know how I hate to work overtime."
C. "I will if you need me, but I am not happy about this."
D. "I have plans after work and will not be able to work overtime."
Answer: D. "I have plans after work and will not be able to work overtime."
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