What emotional labor technique occurs when a person suppresses his or her true feelings while displaying the organizationally desirable ones?
A. emotional regulation
B. deep acting
C. surface acting
D. emotional dissonance
C. surface acting
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What factor enhances team empowerment?
a. Including managers in creating the programs b. Organizational centralization c. Limiting the formality of empowerment programs. d. Quick roll-out of empowerment programs
A laptop manufacturer is considering designing and marketing a left-handed laptop, with the keyboard rearranged to better suit left-handed people. The CEO is left-handed, and has pointed out to senior management that over 10 percent of the population is left-handed. It will be expensive to design this new model, so the laptop manufacturer wants to make sure that this is an attractive segment. For each of the five criteria of segment attractiveness, list a question the laptop manufacturer will want to consider in evaluating the attractiveness of "left-handed laptop users" as a segment.
What will be an ideal response?
Because there are many firms in monopolistic competition markets,
A. price controls may be implemented. B. producers do not have to consider the reactions of rival firms. C. government often encourages consolidation to reduce the number of competitors. D. the many competitors will focus on product differentiation. E. everyone is a price taker.
Informational systems are designed to support decision making based on historical point-in-time and prediction data
Indicate whether the statement is true or false