To show how much he appreciates the business of a regular customer, Claude, a software salesperson, should do all of the following EXCEPT:

A. send information about problems with competing products.
B. write congratulatory notes to customers who receive awards.
C. e-mail information about relevant product modifications.
D. call the customer when he solves a customer problem.
E. send greeting cards for birthdays and other special occasions.


Answer: A

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