Explain total customer satisfaction
What will be an ideal response?
In general, satisfaction is a person's feelings of pleasure or disappointment that result from comparing a product's perceived performance (or outcome) to expectations. If the performance falls short of expectations, the customer is dissatisfied. If it matches expectations, the customer is satisfied. If it exceeds expectations, the customer is highly satisfied or delighted. Customer assessments of product performance depends on many factors, especially the type of loyalty relationship the customer has with the brand. Consumers often form more favorable perceptions of a product with a brand they already feel positive about.
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The closing stock price of MNM Corporation for the last 7 trading days is shown below. Day Stock Price 1 24 2 27 3 24 4 28 5 25 6 30 7 31 ? The mean is
A. 24. B. 25. C. 26. D. 27.
Negotiation between managers is not appropriate in determining an appropriate transfer price
Indicate whether the statement is true or false
Indirect competition occurs when
A. products are marketed to a new consumer segment. B. a company introduces a new product to its product line. C. products provide alternate solutions to the same market. D. consumers choose between two products that perform the same function. E. consumers purchase products that they did not intend to buy.
With perpetual existence, the death or retirement of a shareholder:
a. does not bring about the termination of the corporation b. brings about the termination of the corporation c. brings about the termination of the corporation in a five year period d. brings about the termination of the corporation if the shareholder had more than a 10% share e. brings about the termination of the corporation if the shareholder had more than a 30% share