The Z-Top Shoe Company asked their Learning and Development Manager, Ishya, to evaluate Z-Top’s Product Knowledge program. Ishya and her team produced a SOW that was signed by the Learning and Development Director and included input from many other stakeholders. During the period when Ishya’s team developed their evaluation proposal, three key stakeholders including the department director left the company and were replaced by a new director who had not worked for Z-Top before. Ishya asked her new director, Ron, for an appointment so her team could present their evaluation proposal. Ishya explained that her team was preparing to investigate three important dimensions of the program in order to identify areas to improve, if any. “Where did these dimensions come from? Who decides
what’s important?” Ron wanted to know. Ishya promised to explain during her presentation. Which section of the team’s proposal should they be sure to emphasize when presenting to Ron?
a. organization
b. program and stakeholders
c. evaluation methodology
d. feasibility and risk assessments
c. evaluation methodology
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Careful writers ___
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