Which of the following terms does Legge (1995) use to describe the relabelling of personnel departments as HR departments with no fundamental change in their function or activity:
a. money for old rope
b. same old, same old
c. old wine in new bottles
d. monkey see, monkey do
c. old wine in new bottles
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Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. Clearwater has had several orders for more than a quarter of a million dollars. The company's leading salesperson is Peter Austin, who sees his company "as a service company rather than a food and drink business. Our priority is to get the hampers out on time, filled with the right products." Austin often checks to see if his customers are satisfied with his service.Austin phones a recipient of one of Clearwater's deluxe hampers to inquire if the picnic basket arrived on
time and undamaged, which suggests that Austin engages in: A. transaction selling. B. partnering/consultative selling C. relationship selling. D. direct selling. E. transformational selling.
Which sentence uses correct capitalization?
A) Because Katrina did not receive her IRS form 1099 on time, she filed her Federal income taxes late. B) Because Katrina did not receive her IRS form 1099 on time, she filed her federal income taxes late. C) Because Katrina did not receive her IRS Form 1099 on time, she filed her federal income taxes late.
Which of the following is part of the FTC policy statement for determining if a practice is deceptive?
a. there is a representation or omission of information in a communication to consumers b. the deception is likely to mislead a reasonable consumer c. the deception may cause physical harm to consumers d. there is a representation or omission of information in a communication to consumers and the deception is likely to mislead a reasonable consumer e. there is a representation or omission of information in a communication to consumers and the deception is likely to mislead a reasonable consumer and the deception may cause physical harm to consumers
Which of the following, if true, weakens the vice president's argument?
A) The low-rent, low-tax area is located farther from delivery sites. B) West Coast Unlimited's competitors often place their distribution centers in relatively expensive locations. C) Better use of technology could reduce distribution costs more than a relocation could. D) Final customers are almost always unaware of the location of the wholesaler. E) Delayed shipments from suppliers are already creating problems for West Coast Unlimited's distribution network.