When trying to find out about users, the gold standard is to watch a user in the context of the workplace. However, this isn't always possible. Who else in a company knows about the users? Suppose you are consulting company that sells computers and you needed to find out about the people who use this equipment. However, you cannot interview the users (customers) directly. Where would you turn? What departments or people would you consult? Name at least three.

What will be an ideal response?


Customer service
Technical support
Marketing/sales
Help desk
Shipping
Repairman
Receptionists

Computer Science & Information Technology

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________ tools gather information from sources such as e-mails, text messages, and tweets and make the information instantly and publicly available for use in emergencies

A) Affective computing B) Crowdsourcing C) Crisis-mapping D) Social networking

Computer Science & Information Technology

An Access field property that limits the number of characters that can be typed into a text or number field

a. Character limit b. Character size c. Field size

Computer Science & Information Technology

Match the following terms to their descriptions:

I. row in an Excel table A. increases the number of columns II. creating a table from existing data in a range B. increases the number of rows III. converting a table back into a range C. restores Range tools IV. Adding a record to a table D. enables unique table tools V. adding a field to a table E. represents a record.

Computer Science & Information Technology

Evaluate the expression and reduce the result to lowest term.

(1/2) + (1/5)

Computer Science & Information Technology