A health care organization serves many patients from different racial and ethnic groups. One group in particular does not take advantage of specific programs offered. The nurse manager could infer that

Question

a. members of this cultural group need further education on the program's benefits.
b. the cultural group shares an experience that creates barriers to using the service.
c. the program simply is not equally beneficial to all cultural and racial groups.
d. these programs should be mainly marketed to groups that actually use them.

Answer 1

B
Members of cultural groups share history, origins, values, and experiences. Something in the cultural group's history or values may be hindering members' use of services. The manager should enlist the help of community leaders to determine whether this is the case.
It may be true that members of this cultural group need further education on the program's benefits; however, it would be wise of the manager to explore the culture with leaders from the community to see whether there are any cultural barriers to using the services before planning more education.
It may well be true that the program simply is not equally beneficial to all cultural and racial groups; however, the manager should determine the reason why the services are beneficial for specific groups and what could be done to increase their relevance and use.
If it is determined, after much investigation, that certain services are relevant only to specific groups, then marketing and education should be tailored to those groups. However, before deciding that this is the case, the manager needs to assess whether something in the specific cultural group is keeping members from using the programs and services.