Describe Fisher?s model of group interaction phases. List each of the stages, and discuss what
types of behaviors are common in each. Illustrate with specific examples taken from a group
you have been a part of.
What will be an ideal response?
Orientation phase: the group has not yet developed particular norms and roles;
communication is nervous, polite, and tentative. Group members feel uncertainty about
each other and the group (primary tension). Conflict phase: the group members are
comfortable enough to express disagreements about important issues and/or leadership
in the group. Therefore, conflict increases noticeably as communication is primarily
persuasive. (secondary tension) Emergence: the group has begun to finally make some
decisions; roles and norms are beginning to emerge. Conflict may occur, but is handled
through procedures the group may have established. Reinforcement: by now the group
is aware of the direction the group has taken. A successful group may celebrate; a group
that was not as successful as hoped may spend time rationalizing why.
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Asking a rhetorical question, telling a startling statistic, providing a quotations, telling a story, using
humor, or referring to a recent event are all A. ways to establish relevance. B. ways to establish speaker credibility. C. ways to capture attention. D. ways to preview a speech.
______ is defined as the strategic communications and actions carried out by businesses to build relationships outside their home location.
What will be an ideal response?
Which of the following statements about the importance of observing and interpreting nonverbal communications are true?
a. Some companies train their sales forces to interpret the nonverbal signals of potential customers. b. Effective communicators are also capable of observing and interpreting nonverbal communications. c. A vital source of useful observations comes from personally visiting people and facilities. d. All of the above
Journalists and public relations practitioners always share advocacy as a common ethical principle.
Indicate whether the statement is true or false.