Two clients get into a heated argument regarding TV program selections. The nurse turns off the TV and asks the clients to go to their rooms to cool off, after which they will discuss and attempt to resolve the problem
The nurse's action is promoting which assertive technique?
A. Defusing
B. Clouding or fogging
C. Responding as a broken record
D. Shifting from content to process
ANS: A
Defusing is a technique that delays further discussion with an angry individual until a calm demeanor has been achieved. In the situation presented, the nurse is allowing the clients to calm down prior to addressing their issues.
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