Which of the following are important steps to handling a dissatisfied customer?
A. Work with the customer to set up an action plan that will meet his or her
expectations.
B. Seek to better comprehend the problem by paraphrasing their feelings.
C. Apologize and offer compensation if you can.
D. All of the above.
E. B and C only
D
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You have been asked to put together a cover for a magazine targeted at students at your university. What (or who) are you going to put on the cover, and why?
What will be an ideal response?
Althaia and Ciro are both Greek.??When the two of them communicate, what are they
engaging in? A) intracultural communication B) intercultural communication C) interethnic communication D) international communication
The text suggests that you can use your slide design to pace the presentation. This means you should
A) set the show on an automatic timer. B) spend the same amount of time discussing each slide. C) set a bell or short musical interlude to remind you when to change to the next slide. D) get to the main point within the first few minutes and keep your presentation shorter than the alloted time to allow time for a question and answer session. E) All of the above.
When you can choose your own group members you should seek people who are new to group work and who think they won't like it so you can control them
Indicate whether the statement is true or false