List three limitations of using a job-based pay structure.
What will be an ideal response?
Some of the limitations of job-based pay are as follows:
1. The precise definition of a job's responsibilities can contribute to an attitude that some activities "are not in my job description," at the expense of flexibility, innovation, quality, and customer service.
2. The job structure's focus on higher pay for higher status can work against an effort at empowerment.
3. Changes to job descriptions involve significant investments of time and money, therefore becoming a barrier to change.
4. The structure may reward undesired behaviors, particularly in a rapidly changing environment where a new set of knowledge, skills, and abilities is required.
5. The structure discourages lateral employee movement and encourages promotion-seeking behavior.
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When answering requests and a potential sale is involved, one important goal is to
A) leave your audience with a good impression of you and your firm. B) provide negative information about any possible competitors. C) use hard sell techniques to pressure the reader into making the purchase. D) answer only those questions that present your product or firm in a positive light. E) encourage an immediate sale by offering an incentive for an immediate purchase.
Which of the following is true of institutional advertising?
A) It is also known as public-service advertising. B) It describes products as customer services. C) It is primarily used to support sales promotion activities. D) It promotes the activities or point of view of an organization. E) It is used only by non-profit and government organizations.
Cory's Cleaners embarked on a plan to make its dry-cleaning staff happy with their jobs in the summer. Cory felt this was the perfect time to institute the plan because the high day-time temperatures added to the high temperatures in the cleaners from pressing machines, irons, driers, and other heat-producing equipment made working there unpleasant at times. Cory brought in portable air conditioning units, stocked a freezer with ice and cold treats, and stocked a refrigerator with cold drinks.
He gave employees a five-minute break every hour so they could get a drink and stand in front of the air conditioner if they wanted to. At the beginning of the summer he had three employees who reported they were satisfied with the work environment as it was, the remaining ten employees were dissatisfied. By the end of the summer, he found that there were four employees who reported they were now satisfied with the work environment, two employees were dissatisfied and the remaining seven were not dissatisfied. He was puzzled by these results because he thought employees should be satisfied or dissatisfied and asked you for input. You explained that he has stumbled upon the same results of a famous motivational researcher. Which of the following researchers proposed a theory of motivation based on satisfaction and dissatisfaction? A. Herzberg B. Maslow C. Hawthorne D. McGregor
The essential requirement for different businesses to be "related" is that _______.
A. their value chains possess competitively valuable cross-business relationships. B. the products of the different businesses are bought by much the same types of buyers. C. the products of the different businesses are sold in the same types of retail stores. D. the businesses have several key suppliers in common. E. the productions methods that they employ both entail economies of scale.