The old cliché "Service with a smile" recognizes the fact that
A. smiling is contagious.
B. services are perishable but a smile is forever.
C. service providers should smile and not think.
D. service providers need to be pleasant even if the customer is not.
E. life is too short to be ugly.
Answer: D
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Jennings Co. has total assets of $457.0 million. Its total liabilities are $126.5 million. Its equity is $330.5 million. Calculate the debt ratio. (Round your answer to 1 decimal place.)
A. 38.3%. B. 16.1%. C. 14.4%. D. 35.3%. E. 27.7%.
In extensive decision making:
A. the buyer usually buys low-involvement products. B. the buyer has a moderate level of involvement in the buying decision. C. the buyer has already formed attitudes and beliefs toward the product. D. the buying decision is easy to make. E. the buyer believes there is more at stake relative to other buying decisions.
'Services cannot be saved or stored for later use' describes the _______ characteristic of services
a. intangibility b. inseparability of production and consumption c. perishability d. heterogeneity
One of the conditions for overcoming the potential disadvantages of a group or team is for
A) members to actively engage in groupthink. B) the assigned task to require collective effort. C) each member to have a separate specialty. D) the leader to minimize interaction with group members.