Ms. Long and Mr. Wu are patients assigned to you. Ms. Long is usually talkative when you enter her room, but Mr. Wu is usually reading a book or magazine and barely acknowledges your presence. How could you adapt your behavior to make both patients feel comfortable?
Accept each patient's behavior and respond accordingly. Ms. Long would probably enjoy chatting as you attend to your duties. Mr. Wu may not want to talk. You can be pleasant and make sure he has everything he needs without being too talkative.
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