______ refers to understanding and relating to another’s feelings.
a. Emotional intelligence
b. Emotional quotient
c. Empathic listening
d. Empathic communication
c. Empathic listening
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For business presentations, time constraints are usually
A) rigid, permitting little or no flexibility. B) meaningless since audiences expect presenters to take extra time. C) imposed only on lower-level employees. D) not important if you are presenting to your colleagues. E) only a suggestion.
The top public relations executive typically reports to which of the following?
A. Marketing vice president D. President and chief executive officer B. Communications vice president E. Legal vice president C. Human resources vice president
While answering a complaint, a defendant cannot assert affirmative defenses
Indicate whether the statement is true or false
Which type of trust exists when people possess personality traits that encourage them to put their faith in others?
a. Disposition-based b. Perception-based c. Cognition-based d. Affect-based