According to the text, in the future managers in many ICs can expect:
A. to convert to matrix structures in order to reduce the complexity of running ICs with broad geographic scope of activities.
B. to increase the use of structures based on function in order to gain economies of scale.
C. to see expanded headquarters organizations in order to manage increase international scope of operations.
D. to make greater use of the dynamic network structure.
E. to see increasing levels of ownership and integration of activities within the IC in order to achieve consistent global quality and low costs.
Answer: D
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Which of the following best describes the difference between access controls and application controls?
A. Access controls limit who can change records and application controls provide an audit trail of any changes. B. There is no difference between access and application controls. C. Access controls implement business rules and application controls do not. D. Access controls are "prohibited" business rules and application controls are "allowed" business rules.
Answer the following statements true (T) or false (F)
1. Seeing other guests enjoying their meals enhances a guest’s dining experience since happiness and satisfaction are contagious. 2. An information-rich environment is preferable when guests need to make many decisions. 3. Every aspect of the service environment should be managed; nothing should be left to chance. 4. One way to help guests cope with information overload is to use cues like smells or sounds that recall memories for them to respond appropriately to a service setting.
The basic set of premises in a theory is also sometimes called all of the following except:
a. hypotheses. b. assumptions. c. postulates. d. positions.
To bond with a customer is to
A) form an emotional relationship. B) establish a tight legal agreement. C) enter into frequent negotiations about price. D) accept liability for service problems.