High reliability organizations are best described by which statement?
1. An HCO that is ranked high in a national report card about healthcare quality
2. An HCO that views a near miss as a sign we are catching errors
3. Reliability in an organization requires that managers consider staff input
4. When operations are viewed as effective this is good sign
3
Explanation: 1. Ranking in a report card is not the best description of a high reliability organization.
2. A high reliability organization views near misses as a symptom that more work needs to be done to improve and need to find ways to do this.
3. High reliability organizations practice deference to expertise—advice can come from staff.
4. High reliability organizations are always sensitive to operations knowing improvement is ongoing continuous.
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