Jennette handles customer complaints at a small stationary company, and noticed that customers tended to complain about just a few products. Jennette emailed her manager a proposal requesting customer support software to help them track the issues, and they got a free trial of the software. After a few months, the system did not seem to be saving her time, and her manager said this would be too expensive. Jennette decided to abandon the software, and use a spreadsheet to track customer complaints instead. By finding a new solution, Jennette demonstrated which ability?
a. productive forgetting
b. product innovation
c. cognitive dissonance
d. extrinsic motivation
a. productive forgetting
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