A customer feels he was overcharged for a past repair. The service consultant, based on the textbook, should:
A. Open the cash register and give the customer the money
B. Use a policy check (voucher)
C. Tell the customer to leave
D. Give the customer free service worth the amount he is owed
B. Use a policy check (voucher)
You might also like to view...
If you had to classify a Freightliner SAM into one of the following categories, which would you select? ?
A. ?MCM B. ?CPC C. ?PLD D. ?ECU
The length of a rod is to be measured by a process whose uncertainty is 3 mm. Several independent measurements will be taken, and the average of these measurements will be used to estimate the length of the rod. How many measurements must be made so that the uncertainty in the average will be 1 mm?
What will be an ideal response?
It become illegal to vent replacement refrigerants in:
A) November 15, 1993. B) November 14, 1994. C) November 15, 1995. D) July 1, 1992.
In regard to space left between words, it is a rule of thumb to leave the width of one round letter such as Q, C, or O.
Answer the following statement true (T) or false (F)