When you must deny a customer something they have requested, the best way to do it is to:
A. Be very direct. Do not pad the "no" with forgiving explanations.
B. Be empathetic. Make sure they understand that you regret having to say "no."
C. Avoid giving an answer. If you can put it off long enough, they will forget.
D. Offer all the reasons for why giving them what they want is a poor choice for
both the customer and the organization.
B
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Standards against which to evaluate the various options are criteria.
Answer the following statement true (T) or false (F)
Randy thinks that heterosexuality is the only normal, natural, and universal form of sexuality. This type of assumption is called
a. classism. b. racism. c. heteronormativity. d. sexism.
A health club ad showing sleek, well-toned bodies on an exercise machines is attempting to
motivate with positive appeals. Indicate whether the statement is true or false
Over the past 20 years, magazines have begun to rely less on freelance writers
a. True b. False