The helpdesk is receiving calls about the corporate web server being down. Which of the following should be taken NEXT after verifying that the server is unreachable?
A. Escalate the call to a technician
B. Document any changes in the web server configuration.
C. Implement and test a solution.
D. Continuously ping the server until a ping response is obtained
Answer: A. Escalate the call to a technician
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