A nurse manager conducts an in-service on techniques to facilitate multicultural communication. Which technique suggested by one of the nurses would indicate to the nurse manager that further clarification is needed?
a. Avoiding the use of slang terms
b. Recognizing that educational backgrounds in nursing may be vastly different
c. Providing your coworker with resources that may help to reinforce verbal communication
d. Avoiding using "I" statements when offering constructive criticism
D
Some techniques that may help to facilitate communication among multicultural workers include
avoiding the use of slang terms; recognizing that your coworker probably has an educational
background in nursing that is different from yours; providing your coworker with resources such as
written protocols and procedures to reinforce your verbal communication. When providing
constructive criticism you should try to use "I" statements instead of "you" statements. It is also
important to remember to praise your coworker's competency in technical skills to inspire
self-confidence.
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