______ is the number of customer arrivals per unit of time.
A. Arrival pattern
B. Arrival rate
C. Interarrival time
D. Service time
B. Arrival rate
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Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume.
A. videoconferencing B. meeting C. e-mail D. telecommuting E. collaborative computing
XM Consulting collects information on various industrial products. When faced with buying decisions, businesses can visit XM's website to purchase detailed information on the various options available to them
XM Consulting can be called a(n) ________. A) infomediary B) market maker C) customer community D) third party arbitrator E) informant
The division of buyers into groups based on what they prefer and what motivates them to respond to marketing activities is ________ segmentation
A) behavioral B) psychographic C) values D) demographic E) needs
All of the following are factors in creating a store's atmosphere EXCEPT:
A. employee type and density B. fixture type and density C. sound D. price E. odors