Retained customers ________ than switchers
A) are more expensive to serve
B) are more profitable
C) have lower lifetime customer value
D) are more price sensitive
B
You might also like to view...
Long-term liabilities are a component of the "capital structure" of a company
a. True b. False Indicate whether the statement is true or false
Choose the correct word or words in parentheses. (May, Can) I use your name as a reference?
In a(n) _, the parent of a multiple-subsidiary firm issues, via an IPO, equity shares for a particular subsidiary, though the parent usually keeps majority ownership of the shares, and thus control of the subsidiary
a. asset sale b. spin-off c. equity carve-out d. targeted stock issuance
Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: HoursWait time18.3Process time1.1Inspection time0.1Move time2.0Queue time9.1?The throughput time was:
A. 12.3 hours B. 3.2 hours C. 30.6 hours D. 27.4 hours