Vocalics refers to
A) gesture, posture, and facial expression
B) rate, pitch, quality, and volume
C) skin color, body type, and manner of dress
D) all of the above
B
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Which of the following is true of backward-looking market metrics?
A) They are applied simultaneously with financial performance metrics, normally at the end of a reporting period. B) They include relative product and service quality. C) Their purpose is to track customer perceptions and attitudes that precede actual changes in customer behavior. D) They are the indicators of future financial performance. E) The absence of these metrics can result in customer-dissatisfaction problems being undetected.
The time between placing an order and receiving the item is called ______.
A. lead time B. lag time C. due date D. order time
Changes in which phase of the MPS will be the most disruptive?
a. frozen time fence b. slushy time fence c. flexible time fence d. disruptive in all phases
Assessments with detailed comments about the object in question to the general public are referred to as which of the following?
a. Ratings. b. Reviews. c. Recommendations. d. Referrals. e. Feeds.