Which of the following is NOT a common characteristic of product quality?
a. features
b. durability
c. empathy
d. performance
c. empathy
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Limited-assortment supermarkets are referred to as
A. extreme-value food retailers. B. warehouse clubs. C. consignment shops. D. conventional supermarkets. E. full-line discount stores.
Sheth and Sisodia say ________ is ripest for improvement because most companies are either ineffectual or inefficient at developing it
A) acceptability B) affordability C) affability D) accessibility E) awareness
For a liability to exist,
a. the identity of the party owed must be known. b. the exact amount must be known. c. a past transaction or event must have occurred. d. an obligation to pay cash in the future must exist.
KPIs are often managed through CRM programs because all KPIs track customer relationship measurements
Indicate whether the statement is true or false