Which of the following verbs are used in the HCAHPS survey to support the idea that effective and respectful communication among healthcare professionals is essential for optimal patient experience? Select all that apply
A. Listen
B. Explain
C. Collect
D. Understand
E. Describe
F. Subscribe
ANS: A, B, D, E
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In order to evaluate the quality of client care in the hospital setting, the nurse manager may ask the nursing staff to:
1. Track the number of supplies used on surgical clients. 2. Document nursing time and tasks spent on direct client care. 3. Administer a client and family satisfaction survey. 4. Assess clients and report acuity to shift supervisors daily.
The physician has ordered plasmapheresis for the client with glomerulonephritis. Prior to the procedure, the nurse should check for:
1. a signed consent. 2. a low white cell count. 3. results of the blood culture. 4. client's allergy to penicillin.
After several therapeutic encounters with a patient who recently attempted suicide, which occurrence should cause the nurse to consider the possibility of countertransference?
a. The patient's reactions toward the nurse seem realistic and appropriate. b. The patient states, "Talking to you feels like talking to my parents." c. The nurse feels oddly happy when the patient's mood begins to lift. d. The nurse develops a trusting relationship with the patient.
In providing perineal care for a male patient, the nurse realizes that the patient has not been circumcised. The nurse should:
a. retract the foreskin after care has been completed. b. place the patient in prone position. c. replace the foreskin to its natural position after care has been provided. d. have the patient adduct his legs.