How can the "grapevine" best be controlled?
a. Providing factual information in anticipa-tion of employees' questions
b. Using an authoritarian communication style
c. Putting everything in writing
d. Having a strong union to represent em-ployees
A
Providing factual information in anticipation of employees' questions is an effective way to re-duce the "grapevine.". Most employees get secondhand information, and few employees get enough of the factual information that they need. Even if information is put in writing, it is im-portant to communicate verbally to employees by answering their questions. A strong union does not necessarily reduce the grapevine.
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