You are an HIM manager and must address a conflict between two of your employees. When you meet with the employees, you know that it is important to ______.?
A) Make assumptions that will help you better understand the situation
B) Discuss the situation in terms of the processes involved rather than focusing on the personal aspects of the situation
C) Interrupt with questions to seek clarification while each employee is sharing his or her side of the situation
D) Consider how you personally, as the manager, should have done things differently
B
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Which of the following specimens would be rejected?
A. An ACTH blood test placed in an ice-water mixture B. A PSA test delivered to the lab within an hour C. An RBC blood test on a hemolyzed specimen D. A blood alcohol test that includes a chain-of-custody form.
The Subjective, Objective, Assessment Plan (SOAP) came from the:
a) Source-oriented health record b) Problem-oriented health record c) Hybrid health record d) Depends on facility policy
What are the smallest of the formed elements in the blood?
a. eosinophils c. basophils b. lymphocytes d. platelets or thrombocytes
Which of the following is another way of describing the condition of shock?
A) Internal bleeding B) Hypotension C) Hypoperfusion D) Hemorrhage