What is one purpose of the postoperative follow-up phone call?
a. To assess patient outcomes upon discharge
b. To avoid a pending lawsuit by the patient or family members
c. To improve patient satisfaction scores on future surveys
d. To satisfy insurance company demands for follow-up
ANS: A
Patient evaluation phone calls assist in identifying whether the patient care outcomes were achieved. The follow-up phone call also provides a foundation for ongoing improvement of perioperative patient care and identifies activities that may need to be modified.
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