What should a manager do to handle employee complaints?
A. The manager must dismiss an employee's complaint if it seems to be without foundation.
B. The manager must provide employees with an extensive procedure to present their complaints.
C. The manager must assure employees that their complaints will not jeopardize their employment.
D. The manager must avoid making written records of incidents.
Answer: C
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To create a learning organization, managers must perform three key functions or roles: build a commitment to learning, work to generate ideas with impact, and
A. minimize stress with positive talk. B. be fair to employees. C. stir conflict before implementing new ideas. D. work to generalize ideas with impact. E. work to create chaos to generate new ideas.
Japan's fading success in the electronics industry can be explained by all of the following EXCEPT
a. the appreciation of the yen’s exchange value. b. lack of product innovation. c. failure to use economies of large-scale production. d. failure to recognize changing patterns of comparative advantage.
The terms "cost tracing" and "cost allocation" may be used interchangeably because they mean the same thing.
Answer the following statement true (T) or false (F)
True or False Questionnaires should be pretested by personally administering them to a small number of persons who are similar to the eventual sample members
Indicate whether the statement is true or false