The amount or percentage of time customers are in contact with the service system while the service is being provided refers to?
a. Time or percentage of time in queue
b. Interaction
c. Engagement
d. Customer contact
d. Customer contact
You might also like to view...
Due to the availability, processing speeds, and expanding reach of technology, salespeople are able to conduct business in a variety of venues that effectively serve as _______?
A. Virtual offices B. Service center C. GIS D. Sales force library E. Technology hub
The following selected account balances appeared on the financial statements of the Washington Company: Accounts Receivable, Jan. 1 $13,000 Accounts Receivable, Dec. 31 9,000 Accounts Payable, Jan 1 4,000 Accounts payable Dec. 31 7,000 Merchandise Inventory, Jan 1 10,000 Merchandise Inventory, Dec 31 15,000 Sales 56,000 Cost of Goods Sold 31,000 The Washington Company uses the direct method to
calculate net cash flow from operating activities. Cash collections from customers are A) $56,000 B) $52,000 C) $60,000 D) $45,000
Who does you textbook credit as the person who conceptualized and developed the notion of ‘Designer Culture’?
a. Peters and Waterman b. Donaldson c. Casey d. Schein
?Products can be goods, services, or ideas.
Answer the following statement true (T) or false (F)