Answer the following statements true (T) or false (F)
1. At the request of the customer your shop took shortcuts resulting in an unsafe repair. In this case your shop would be absolved from any responsibility.
2. If you have the make and model of the vehicle on the repair order it is not necessary to have the VIN on the repair order.
3.If a customer refuses to have an unsafe condition repaired on their vehicle the service repair shop has no responsibility.
4. We live in a litigious society.
5. The most general responsibility of any repair shop is to consistently perform repairs that meet or exceed customer expectations.
1. FALSE
2. FALSE
3. FALSE
4. TRUE
5. TRUE
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