Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales?
A. Back office systems
B. Front office systems
C. Decision support systems
D. Executive information systems
B. Front office systems
The front office systems are the primary interface to customers and sales channels; they send all the customer information they collect to the database.
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Which of the following options is not a suggested strategic tool for navigating shadow negotiations and keeping negotiations from becoming blocked or stalled?
A. appreciative moves B. alliance moves C. power moves D. process moves
When surveyed about the behavior of managers, employees reported which of the following as the most common unethical behaviors witnessed?
a. sexual harassment b. blaming mistakes on others c. theft or falsifying expense reports d. not keeping promises
An n × m matrix, when added to an m × n matrix (n ? m), yields an n × n matrix
Indicate whether the statement is true or false
Omar and Penn agree to develop a certain area of real estate. Environmental concerns force them to change their plans. The best method for Omar and Penn to discharge their contract by executing a new agreement with different performance is A) an agreement to rescind
B) an accord and satisfaction. C) a novation. D) an alteration of the original contract.