One of the goals of an informative speech is to use wording and other stylistic choices to:
a. change the attitudes of an audience.
b. provide the audience with information they already know.
c. share information in a neutral way
d. generate positive or negative feelings.
d
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The _______ is the idea or feeling the sender wants to communicate
a. sender b. channel c. message d. noise
What are reflected appraisals and why are they important?
What will be an ideal response?
During her performance review, Tuli's manager tells her that numerous customers have not been satisfied with her assistance
According to the manager, instead of listening to the customers on the content level, Tuli should listen to them on the relational level. What action should Tuli take to improve her performance? a. Ask customers pre-questions. b. Listen to the customers at a micro-level. c. Link the details of the customers' message to their main idea. d. Listen for the specifics in the customers' message.
The use of personal space we maintain around us is called Kinesics
Indicate whether the statement is true or false.