Answer the following statements true (T) or false (F)
1. “Walking the front” means the servers watch the guest experience first-hand.
2. Simplicity and low cost are two advantages of the MBWA assessment technique.
3. A large challenge of line employees assessing guest experiences is that all employees must feel safe in reporting the errors they caused.
4. A service guarantee is an internal goal of service set for employees and not communicated to the guest.
1. False
2. True
3. True
4. False
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All of the following are conditions for fraud except
a. false representation b. injury or loss c. intent d. material reliance
The period in which a firm commences the manufacture of its product to the time it receives cash is called the ______________________________
Fill in the blank(s) with correct word
After the local newspaper accused Town Treasurer Smith, a little-known town administration official, of embezzlement, the Treasurer spoke to her attorney about suing the paper. The attorney informed the Treasurer that in order to succeed in court, she would have to prove that the newspaper acted with actual malice. This is because ________.
A. the Treasurer is a public figure B. newspapers are exempt from lawsuits C. allegations of corruption are protected speech D. the Treasurer is a public official
Answer the following statements true (T) or false (F)
1. The avoidance or withdrawal strategy combines a low concern for production with a high concern for people. 2. When the accommodating strategy is used, managers try to deal with conflict by making the employee with the most seniority happy. 3. The accommodating conflict resolution strategy is used more in low- to medium- performance companies rather than high-performance organizations. 4. The party with the most information is likely to have the better position in a compromise.