A range of skills, tools, and techniques used to manage time when accomplishing tasks, projects, and goals is called ____.

a. time management
b. role management
c. toolkit
d. talent


a. time management

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What is the job title of the person who usually submits dealer warranty claims to the manufacturer?

A. Service consultant B. Warranty clerk C. Service manager D. Parts specialist

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One of the problems with spot coolers located indoors is that _____.

a. the condenser air also comes from indoors b. the discharged condenser air must remain indoors c. there is no way to collect or dispose of condensate d. the evaporator discharge air temperature can never fall below 60°F

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Technician A says brake pad thickness is the only check that needs to be performed. Technician B says pads can wear unevenly. Which technician is correct?

A) Technician A only B) Technician B only C) Both Technicians A and B D) Neither Technician A nor B

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If a specific metal bar stock deforms 3 inches under a 100-pound load, a 50-pound load will cause it to

deform _____. a. 1.5 inches b. 3 inches c. 4.5 inches d. 6 inches

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