Which of the following is a good strategy for effectively handling rude or inconsiderate customers?
A. Don't maintain decorum.
B. Don't make direct eye contact.
C. Don't compromise, even if needed.
D. Don't resort to retaliation.
Answer: D
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______ is a process of being aware of and understanding the world.
a. Realization b. Paradigm c. Personal view d. Perception
Anthony, who owns a broom and mop factory in New Mexico, has decided to use global outsourcing, and he is considering utilizing maquiladoras. Describe global outsourcing and maquiladoras, as well as their benefits and drawbacks for Anthony's company.
What will be an ideal response?
Suppose a management accountant becomes aware of a confidential but illegal act that has occurred within her company. The management accountant must consider what she is ethically bound to do about this situation. Three alternative responses to this
situation are given below. State whether you agree or disagree with each, and briefly detail your reasons. a. The accountant must remain loyal to the company at all times and should report the occurrence only to appropriate officials within the company. b. The accountant is bound to inform officials only if she stands to personally gain (make money) from knowledge of the illegal act. c. The accountant must exercise personal judgment; a clear-cut answer does not exist given the limited information provided.
Which of the following statements is true of sexual orientation discrimination?
A. It is not prohibited by any federal law. B. It is prohibited by the Defense of Marriage Act of 1996. C. The Fair Labor Standards Act prohibits this discrimination in both public- and private-sector jobs. D. Federal employees are not protected against this discrimination.